Complaints Policy

Lafayette Tankless Repair is a referral service. If something went wrong with this site or with a referral, we want to hear about it.

Last updated: October 25, 2026

How to Raise a Concern

Call (720) 710-1610 or email [email protected]. Tell us your name, how to reach you, your town, and what happened. Photos or notes help.

Problems With the Work

Repairs are done by independent water heater pros, who are responsible for their own work and warranty terms. If you have a problem with a repair, contact the pro who did it first. Please also tell us, because we take it into account when we make future referrals.

What Happens Next

We read every concern and reply to you.
If the issue is about this site, such as wrong information or a form that did not work, we fix it.
If the issue is about a referral, we listen, share what we can, and tell you what we can and cannot do.

Your Other Options

You always keep your outside options, including the Colorado Attorney General's consumer protection office. Using this policy first is not required and does not limit your rights.

Questions about this page?

Tell us early. Small problems are easier to sort out. Call (720) 710-1610 or email [email protected] and we will get back to you.